5 min read
Jul 20, 2023
Table of content:
As a photographer, getting your existing clients to refer you is very crucial to your business. Discover 5 effective ways to get referrals from each of your clients.
In this article, we are going to be focusing on word-of-mouth referrals, this type of referral makes you look more authentic, where people referred will be able to trust you. Build genuine relationships with existing clients, nurture the relationship, and create a network of loyal clients who will refer you to others.
Word-of-mouth referral strategy
Think about word-of-mouth in this setting, Mike is a photographer and he had the opportunity to photograph a couple for their wedding, he ensured that every detail was preserved in stunning images and made sure he gave his best and deliver exceptional work.
The couple were so thrilled with their images, share them with family and friends, and couldn't stop telling them about Mike and his incredible creativity, professionalism, and ability to make them feel at ease during the process.
One of the couple’s friends, Linda, was planning her own engagement shoot and was struggling to find a photographer who could capture the essence of her and her fiancé's love. when she saw how wonderful her friend’s wedding pictures are, she reached out to her photographer and booked a session.
Mike did great again and Linda was blown away by his ability to bring out their personalities in the photographs. The images turned out to be stunning and Linda couldn’t help but share with her circle of friends and colleagues, along with a recommendation for Mike Photography services.
As words continue to spread, Mike’s calendar started filling up with bookings from clients who had heard about him through these personal recommendations. He continued to deliver exceptional work, ensuring that every client had an unforgettable experience.
Mike's reputation as a skilled photographer with a genuine passion for his craft grew stronger, thanks to the power of word-of-mouth referrals. The stories of satisfied clients reached the community, neighboring states, and even online platforms, leading to more inquiries and opportunities for him.
Here's how you can effectively invest in word-of-mouth marketing:
Deliver Exceptional Service: Delivering exceptional service involves going above and beyond stunning images. to provide an overall exceptional service, you have to communicate with your client clearly and be responsive, courteous, and attentive to their needs and concerns, this goes beyond just doing business together. Surpass their expectation and leave a long-lasting impression and nurture positive word-of-mouth referrals.
Develop Relationships with Clients: Build strong relationships with your clients beyond photography sessions. follow them on social media and engage with their post, follow up with personalized messages, and show genuine interest in their lives. This makes them feel loved by you, and when you continue doing this, they will remember you and refer you when someone they know needs a photographer.
Ask for Referrals: Politely ask your client for referrals, and be clear and straightforward when asking. you can say something like, “I’m so glad you love your pictures if you know anyone who might be interested in my service, I would really love it if you can tell them about me, thank you”. Remember to always keep in touch and stay connected with your clients.
Provide Shareable Content: Create shareable content around photography that resonates with your client. showcase your client’s emotions/ personalities, tell their story during the session, and show behind the scenes. This increases the likelihood of your client sharing your content with others, expanding your reach and increasing the chances of referrals
Create a Referral Program: Start by determining the goal of your referral program, develop an attractive offer, clearly communicate the program through the use of social media or any other medium, and provide materials like Graphics, videos, booking forms(link) etc. Incentivize the program, promote, and measure. This can also lead to an increase in qualified leads, higher conversion rates, and overall business growth.
To leverage the power of word of mouth, focus on consistently delivering exceptional photography services, exceeding client expectations, and building strong relationships. Encourage clients to share their experiences, implement referral programs, and actively engage with online platforms to amplify positive word-of-mouth marketing. By harnessing the trust and influence of satisfied clients, you can establish a solid foundation for the growth and success of your photography business.
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